Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Chaperone Policy

Your well-being is our top priority. Every patient — and every health care professional — has the right to request a chaperone during a medical examination.

What Are Chaperones?

Chaperones are staff available to support you during any physical exam, medical visit, or dental visit. They ensure a safe, respectful, and professional environment for patients and providers.

You’re Empowered to Ask

Your safety and comfort come first. If you would like a chaperone at any time, please inform a member of the medical team. Health care staff must offer you a chaperone before performing a
sensitive exam.

What Does a Chaperone Provide?

Throughout your visit, chaperones help ensure your:
  • Privacy during exams and procedures
  • Safety by serving as an added layer of support
  • Respect throughout the experience
Their role is to help you feel informed, safe, and supported from start to finish.

Need Help or Have Questions?

Our Patient Advocate Office is here to support you. Whether you need clarification, assistance, or reassurance, we’re committed to protecting your safety, comfort, and dignity at
every visit.

Contact Us

Phone

Customer Relations/Patient Advocate

808-433-8504

Resources

DHA Chaperone Policy
Desmond T. Doss Health Clinic Chaperone Policy Flyer
Don't forget to keep your family's information up to date in DEERS!