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Patient Resources

Customer Service

Customer Relations/Patient Advocate

Customer Relations Office acts as a liaison between patients and staff with a goal of finding the best solution for the patient and the organization.

Beneficiary Counseling and Assistance Coordinator (BCAC)  
BCACs educate and help you with TRICARE-related inquiries. Link: Beneficiary Counselor and Assistance (tricare.mil)

Debt Collection Assistance Officer (DCAO) 
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Link: Beneficiary Counselor and Assistance (tricare.mil)

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

Frequently Asked Questions:

Contact Us

Customer Service

808-433-8504 (voicemail available).

BCAC/DCAO

808-433-3432

Operating Hours

Patient Relations/Advocate:
Monday-Friday
8 a.m. to 4 p.m.
Closed on weekends and federal holidays

BCAC/DCAO:

Monday-Friday
8 a.m. to 4 p.m.

Location

676 Waianae Ave., Schofield Barracks HI., 96786Patient Relations/Advocate:

BLDG #:

E

Floor:

1

BCAC/DCAO:

Located within Tripler Army Medical Center TRICARE Resource Center, First Floor, Oceanside

Mailing Address:
Desmond T. Doss Health Clinic
ATTN: Customer Relations Office
BLDG 683 Waianae Ave.
Schofield Barracks, HI 96786


 

 

 

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