Pharmacy

Description of Services

We’re pleased to provide pharmacy services to all our patients. You can fill prescriptions at no cost from the Desmond T. Doss Health Clinic Main Pharmacy. If you have a prescription from a TRICARE network or non-network provider, you may fill it here if it is on the TRICARE formulary or meets TRICARE formulary requirements. Check to see if your medication is covered on the TRICARE Formulary Search. We can provide up to a 90-day supply for most medications.

The Department of Pharmacy serves over 35,000 beneficiaries from all over the island. 

Main Pharmacy – Located in Building 676 on the First Floor

The main pharmacy processes new/renewal prescriptions, self-care medication, and prescription transfers.

• New/renewal prescriptions - medication orders that your provider has entered.
• Self-care medications - medications that we can provide without a prescription order from your provider.
• Prescription transfer – prescriptions previously filled at a non-military treatment facility pharmacy (i.e., CVS, Walgreens, etc.)

Refill Pharmacy – Located in Building 695, across from the PX Food Court
The refill pharmacy processes refill prescriptions.

• Refill prescriptions – your provider authorized refill on your prescription, so you can continue to get your medication without your provider entering a new prescription order.

Preparing for Your Visit

Please have your DOD Beneficiary ID Card, or a copy of the front and back of the patient’s DOD Beneficiary ID Card. Digital copies (on an electronic device) are accepted. This applies to any beneficiary from the age of 10 and older.  If you have paper prescriptions from your provider, please bring these with you to the pharmacy

Transferring Prescriptions

  Prescriptions filled at another Military Treatment Facility Pharmacy

• Examples: Womack Army Medical Center, Carl R. Darnall Army Medical Center, Naval Center Medical Center San Diego, etc.
• Process
  • Call-In to the automated refill line at 808-353-4649
    • Requires Patient’s Date of Birth
    • Requires Prescription Number – Printed on prescription label.
  • MHS GENESIS Patient Portal
    • Click on the “Refill” tab.
  • Prescriptions need to be requested ahead of time.

*During an observed Federal Holiday refills will be ready 1-day later
Day	Automated call-in request before 12 p.m.	Automated call-in request after 12 p.m.
Monday	Pickup Wednesday after 12 p.m.	Pickup Thursday after 12 p.m.
Tuesday	Pickup Thursday after 12 p.m.	Pickup Friday after 12 p.m.
Wednesday	Pickup Friday after 12 p.m.	Pickup Monday after 12 p.m.
Thursday	Pickup Monday after 12 p.m.	Pickup Tuesday after 12 p.m.
Friday	Pickup Tuesday after 12 p.m.	Pickup Wednesday after 12 p.m.
Saturday and Sunday	Pickup Wednesday after 12 p.m.

Prescriptions filled at a Non-Military Treatment Facility Pharmacy

• Examples: TRICARE Mail Order Pharmacy, CVS Pharmacy, Walgreen, Costco, etc.
• Process:

1. Proceed to the Main Pharmacy (Building 676)
   • Select “New Prescription” option at the pharmacy kiosk.
   • Request a prescription transfer
2. Call the Main Pharmacy at 808-433-8423 or 808-433-8421.
   • Request a prescription transfer

Filling Prescriptions

New/Renewal Prescriptions - Main Pharmacy (Building 676)

• Your health care provider can send us your prescriptions electronically. 
• Your health care provider can give you a paper prescription that you can bring to the pharmacy. 

How to fill New Prescriptions:

• Use Q-Anywhere – Activate your prescriptions before going to the Pharmacy
  • Available Monday-Friday, 7:30 a.m. to 3 p.m. 
  • Text “Get In Line” to 844-616-2556
  • Click on the weblink.
  • Follow the prompts.
  • Proceed to the pharmacy after you receive a “Ready for Pick Up” text message.
  • Select the “Return for Pick-Up” option at the Pharmacy Kiosk

 

• Proceed to the Main Pharmacy
  • Select the “New Prescription” option at the Pharmacy Kiosk.

Refill Prescriptions – Refill Pharmacy, Building 695

• If your provider authorized refills on a prescription you can continue to get your medication without your provider entering a new prescription order.
• Check your prescription label to see if your provider authorized refills.

How to fill Refill Prescriptions

Call-In to the automated refill line at 808-353-4649

• Requires patient's date of birth
• Requires Prescription Number - Printed on prescription label
• MHS GENESIS Patient Portal
  • Click on the “Refill” tab.”
• Refill prescriptions need to be requested ahead of time.

*During an observed Federal Holiday refills will be ready 1-day later
Day	Automated call-in request before 12 p.m.	Automated call-in request after 12 p.m.
Monday	Pickup Wednesday after 12 p.m.	Pickup Thursday after 12 p.m.
Tuesday	Pickup Thursday after 12 p.m.	Pickup Friday after 12 p.m.
Wednesday	Pickup Friday after 12 p.m.	Pickup Monday after 12 p.m.
Thursday	Pickup Monday after 12 p.m.	Pickup Tuesday after 12 p.m.
Friday	Pickup Tuesday after 12 p.m.	Pickup Wednesday after 12 p.m.
Saturday and Sunday	Pickup Wednesday after 12 p.m.