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Patient Resources

TRICARE Advisor

Description of Services:

Assistance with TRICARE issues
Transitioning to TRICARE For Life and TRICARE Plus
TRICARE Claim Filing
Debt Collections
Transitioning from Active Duty to Retiree

Preparing for your visit

Bring bills, statements or letters which detail the reason you need assistance or have questions.

Handouts:

DDHC Welcome Letter – gives basic information on how new arrivals in Hawaii get started with TRICARE. Letter has a variety of other good information.

Beneficiary Web Tools Guide

Frequently Asked Questions:

Q. How to enroll in TRICARE
A. Call TRICARE West Region at 1-844-866-9378
Q. Request to change PCM
A. Call TRICARE West Region at 1-844-866-9378
Q. What to do with Ambulance Bills
A. Call Ambulance Billing office to insure they have your TRICARE information. Number to call will be on the Ambulance Statement along with the account number associated with the service which will be required.
Emergency Medical Services (EMS) 1-888-987-2713.
Q. Are my dependent parents eligible for TRICARE?
A. Dependent Parents are not Eligible for TRICARE.
They can be seen in TAMC ER, DDHC ACC and use MTF Pharmacy.
Parents need to establish care with a civilian provider, cost will be out of pocket

Contact Us

Health Net West Region

1-844-866-9378

Manager Care Office at Tripler

(808) 433-3422

Front Desk at Desmond Doss

(808) 433-8601

Direct Line:

(808) 433-8485

Days of Operation

Monday - Friday

Hours of Operation:

7:30 a.m. - 12:00 p.m., 1:00 p.m. – 4:30 p.m.

Closed: 12:00 p.m. – 1:00 p.m. for lunch

BLDG#:

687

BLDG Letter:

Floor:

2^nd Floor

DDHC Facility Map

Need to Update Your Information in DEERS? Click Here