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Patient Resources

Medical Records

Description of Services:

Medical Correspondence Office

 Will copy all available electronic and hard copy file medical and Soldier Treatment Records (STR). Copied medical records can be faxed, mailed (paper copies or on a CD) or sent through a secure e-mail service within 30 days  Service members who are ETS’ING/RET’ING from military service must request a copy of their Service Treatment Records at least 90-180 days so that they can file their VA claim.
Requests for medical records by patients require a filled out and signed DD FORM 2870 and with proper identification. Please fill out the Authorization for Disclosure of Medical or Dental Information DD FORM 2870. Patients can present the request in person or fax the form along with a copy of their military identification card front and back.
Civilian medical organizations requesting patient medical records may use their own release forms in lieu of DD FORM 2870.
Insurance companies must mail their requests with a search fee check for $20.80. Requests will be processed and sent within 30 days. Some requests may be sent to Tripler Army Medical Center JAG Office for review prior to release.
Subpoena requests will be processed immediately at no charge but will be sent to the Tripler Army Medical Center JAG Office for approval before release.
For radiology images, Medical Correspondence can only copy and send written results or notes of the taken images and not the actual images. Please contact the Desmond Doss health Clinic Radiology Film Library at 808-433-8356/8358. To complete the request for images, the Film Library will also need a filled out and signed DD FORM 2870 and proper identification.
 

Family Practice Medical Records

 Will in process and out-process your family members medical records when you in process and out process the Desmond Doss Health Clinic. If your family member need to be register into the Electronic Medical Record Data base for medical care that will be accomplished also.
  Army medical records are the property of the Government. Army medical records, other than those of RCs, will remain in the custody of the MTFs at all times. Everyone over the age of 10 to include Soldiers in uniform must show an identification card when requesting services relating to medical records.
No adults can access another adult's medical records without proper authorization and identification cards issued by the Department of Defense or valid DEERS enrollment. Soldiers, regardless of age and children over 18 are considered adults.
 

Preparing to Retire or Separate

All Active Duty Service Members preparing to PCS, Chapter, ETS or Retire are required to out-process through the medical records section. Soldiers should visit the Outpatient Medical Records service desks at DDHC medical record sections for information regarding remote areas without military treatment facilities, transfer of active duty (Service Treatment Records) and family member medical records.

PCS

All Active Duty Service Members preparing to PCS, Chapter, ETS or Retire are required to out-process through their assigned medical clinic (YY). Soldiers should visit the Outpatient Records TMC window at DDHC for information regarding remote areas without military treatment facilities, transfer of active duty (Service Treatment Records) and family member medical records.

Civilian Records

Outpatient Medical Records will retrieve medical records from a civilian facility at the patient request. Once these medical records arrive to DDHC, they are scanned in the patient outpatient record. All information filed in the outpatient medical record becomes property of the Government.
If you need medical documentation for your personal record, you can submit a request through each Outpatient Medical Records section

Archived Records

DDHC Family Practice Medical Records section maintains outpatient medical records for a period of 2 years after the patient's last medical encounter (excluding active duty military). After 2 years these medical records are retired to the National Records Personnel Center
Patients may obtain their retired records directly from NRPC online at:
www.archives.gov/veterans

Preparing for your visit:

 Make sure that you have a current ID card, registered in CHCS, registered in DEERS, dependent kids age 10 and above must have an ID card, single parents (sponsor) must get their kid an ID card no matter what age, grandparents or guardians must have and ID card and Power of Attorney for the kid when bringing the kid in for medical care.

Frequently Asked Questions:

Contact Us

Phone Number Front Desk:

Building (E) 808-433-8444

Building (YY) 808-433-8206

Days of Operation:  

Monday – Friday

Hours of Operation:

0700 - 1600
Closed: Daily 1200 – 1300 for lunch
Closed: Thursdays 1300 – 1500 for training

BLD #:

676 and 679

BLD Letter:

E and YY

Floor:

1st Floor

DDHC Facility Map

Don't forget to keep your family's information up-to-date in DEERS.