Desmond T. Doss Health Clinic, Tripler Army Medical Center, and the Warrior Ohana Medical Home utilizes a Central Appointment System that allows a patient to dial just one number to make appointments with several clinics. Patients should not expect to see a doctor without an appointment, except for emergencies and during announced walk-in clinic hours.
The central appointment line is menu-driven. This allows you to direct your call to the appropriate clinic appointment clerk, by choosing from several main menu choices, then choosing from other series of menu choices, to contact the specialty clinic or office you want.
Family members should have their sponsor's social security number and other required DEERS information available when they call for an appointment. Appointment personnel may ask the caller questions to help them evaluate the health situation of the person requiring care,so that they receive the appropriate care.
Making Appointments
The phone number to the appointment line is
888-683-2778. The appointment line is open Monday-Friday, except holidays, 6:30 a.m. - 4:00 p.m. Please note that some specialty clinics have different hours of operation and if you select that clinic from the automated menu, it may not be available the same hours.
The optimal days to reach the appointment line are Thursday and Friday afternoons. Our peak phone volume days are Monday, Tuesday, and after holidays. The shortest wait times are between 9-11 a.m. and after 2 p.m.
Do you know about the MHS Genesis Patient Portal? The system currently does not allow online booking but you can message a variety of clinics and providers at any time online by visiting
https://patientportal.mhsgenesis.health.mil. Creating an account with the MHS Genesis Patient Portal will let you refill prescriptions, view Electronic Health Record data, access secure messaging, and more. A DS Login is required to sign into MHS Genesis. You can register at
https://dmdc.osd.mil/milconnect. Complete the registration and then select "Upgrade to Free Account" to access your health records. If you previously used TRICARE Online (TOL), this is the same login information. If you encounter any issues, please contact the Global Support Center at 1-800-600-9332.
Patients who find they cannot keep a scheduled appointment should cancel it as soon as possible, so that another patient can fill the appointment time. To call after-hours for a cancellation, dial
888 -683-2778, Option #4.
Appointments that are not canceled more than 24 hours in advance are considered a same-day cancellation. In order to cancel on the same day, please call central appointments at
888-683-2778 and select the options to make an appointment in order to cancel with a central appointing clerk.
Access to care
If you need to get care at Desmond Doss Health Clinic, the priorities for getting appointments are identified in Department of Defense policy and are listed below:
- Active duty service members
- Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option
All others can get care if space is available after Desmond Doss Health Clinic has met the health care needs of the three categories listed above within DOD access standards. This includes:
- Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
- Retired service members and their eligible family members
- DOD civilians and contractors
All patients, including those listed for space-available care, can continue to visit the
Tripler Emergency Department and fill prescriptions at our
pharmacy.
How do I find a civilian provider in Hawaii?
The overseas contractor, International SOS, has established a network of qualified providers in all overseas areas for TRICARE beneficiaries. To find an overseas provider, search the
Overseas Provider Directory. If you're not a TRICARE beneficiary, please contact your medical insurance provider for assistance.
Are you a DOD Civilian or Contractor?
If you’re a DOD civilian employee or contractor stationed in Hawaii, you should contact your medical insurance provider for help in finding health care options.