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Patient Resources

Patient Advocate

Description of Services:

If you have questions, comments, or concerns regarding the care that you have received at Desmond T. Doss Health clinic, Customer Relations can advocate on behalf of the patient to address what is requested.

Frequently Asked Questions:

Q: How do I change my PCM?
A: Non-Active Duty beneficiaries can call 1-800-TRICARE to change your PCM.
A: Active Duty Service Members must file a request for change of PCM from either their BDE or through the Customer Relations Office. Soldiers are specifically assigned to providers whom work directly with their battalions.
Q: How do I file an ICE Comment?
A: You can complete a survey at ice.disa.mil or you can contact the Customer Relations office at 808-433-8504.
Q: Can you help me with my command for not following my profile?
A: The Customer Relations Office can only address medical concerns that are related to the Desmond T. Doss Health Clinic and those who work there.
Q: My medical records are incorrect, how can I get these updated?
A: Our Patient Administration office can assist you in updating your medical records.
Q: Can I go to TRICARE Select before the season opens?
A: Get with the Healthcare Benefits Advisor to see if you qualify to switch early to Tricare Select.

Contact Us

Phone Number Front Desk:

808-433-8504

Days of Operation:

Monday - Friday

Hours of Operation:

0800-1600

BLD #:

676

BLD Letter:

Floor:

1^st Floor

DDHC Facility Map

Don't forget to keep your family's information up-to-date in DEERS.